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NOTICE TO GENERAL PUBLIC ON ONLINE SOE SERVICE SYSTEM - Official COVID-19 Website

Access to SOE Online Services for air transport requesting will NOT be available as of 24th April 2020. This is to allow for further upgrade the System. In meantime, please refer to following instructions when applying for travel requests during this time:

Domestic Travel: SOE Approval form for travel

How to apply for a SOE Travel Permit for all intending domestic travelling public

1. Places to get a Domestic Travel Application Form;

a) Direct request to:

The Department of Transport and Infrastructure

Air Transport Division (ATD) – NOC 19 Desk

Morauta Haus

Email:covid19-travel@police.gov.pg

Phone: 301 9266

b) Visit any airline sales office (Air Niugini, PNG Air, Tropic Air, travel agents)

c) Air Niugini clients can download from Air Niugini Website; airniugini.com.pg

2. All local airlines are aware of the current domestic travel arrangements under SOE Order 7 (22, 23)

3. Once you have accessed the forms; It is important to;

a) Complete the application form in detail and accurately

b) attach any current form of ID (school, driver license, work, NID, Passport)

c) for person without valid IDs, they can use a sponsor as the point of contact for verifications

4. All completed application forms can be sent to the following;

a) If you applied directly to the ATD NOC desk covid19-travel@police.gov.pg. You will receive your pass from the ATD NOC desk  via mentioned email;

b) If you have applied through the airlines, your approval will be sent to through to the airline’s sales offices, which they will inform you accordingly;

c) Incomplete forms will result in automatic disapproval of travel

5.  It is important to note that travel is allowed under SOE order 7 (22) and reasons for travel must fall under these categories:

a)  Students returning to place of residence (one-way ticket to be issued)

b) Persons returning to their place of residence (one-way ticket to be issued)

c) Essential Services

d) Essential business travel; and

e) Emergency transport, including but no limited to medical evacuations

6. Verifications, processing and approval process takes up to 48 hours prior to issuance of SOE Travel permit.

For general queries and assistance, contact;

The Department of Transport and Infrastructure

Air Transport Division (ATD) – NOC 19 Desk

Morauta Haus

Email:covid19-travel@police.gov.pg

Phone: 301 9266